Shipping & Returns

1. Where we deliver

We deliver island wide across Sri Lanka through our courier partners, from Colombo to every district the couriers cover.

2. Delivery time

Orders are usually delivered within 2 to 5 working days of confirmation. Deliveries to remote areas, and orders placed during sale periods or around public holidays, can take a little longer.

Orders are packed and handed to the courier on working days. An order confirmed on a weekend or public holiday is picked up on the next working day.

3. Delivery charges

The delivery charge for your order is calculated at checkout and shown before you confirm, so there are no surprises at the door.

When a free-delivery offer is running, it is shown on the site, and orders that reach the qualifying item value get free delivery automatically — no code needed.

4. Tracking your order

Every order confirmation includes an order number. Enter it on the Track Your Order page at any time to see its current status. If you have an account, all of your orders are also listed under My Orders.

5. On delivery day

Our courier will contact you before or during delivery. Please keep your phone reachable, and if you paid by cash on delivery, have the order total ready — it is shown on your order confirmation.

If nobody is available to receive the parcel, the courier will normally try again. After repeated failed attempts the parcel is returned to us, and we will contact you to arrange redelivery.

6. Exchanges

Exchanges are not available on online orders. Items are picked, packed and dispatched island wide as soon as an order is confirmed, so we are unable to offer an exchange on anything bought through this website.

If your item arrived damaged or faulty, is not what you ordered, or there is another reasonable circumstance, please contact our sales team on 077 409 5909 / 070 709 5909 or at salunivishara123@gmail.com within 3 days of receiving your parcel, with your order number and photographs of the item. Each case is reviewed individually, and where the matter is reasonable we will do our best to put it right. Full terms are set out in our Terms & Conditions.

• Items raised with us must be unused, unwashed, and in their original packaging with tags attached.
• Innerwear, cosmetics and sale items cannot be returned or exchanged, for hygiene and clearance reasons.

7. Cancellations

You can cancel an order any time before it has been handed to the courier — contact us with your order number. Once a parcel has been dispatched it can no longer be cancelled or redirected. Where a paid order is cancelled by us, the amount is refunded through the original payment method.