Privacy Policy

1. Who we are

Saluni Fashion operates this online store from No: 1132, 2A, Pannipitiya Rd, Thalawathugoda, Colombo, Sri Lanka. This policy explains what personal information we collect when you use the site, why we collect it, and what choices you have.

2. Information we collect

We only collect what we need to run the shop and get your order to you.

• Order details: your name, delivery address, phone number and email address, along with the items you bought.
• Account details: your email address and login credentials, if you choose to create an account.
• Payment information: the payment method you selected and whether the payment succeeded. Card numbers are entered on our payment provider’s secure page and are never stored on our servers.
• Messages you send us through the contact form, email, phone or social media.
• Technical information collected automatically, such as your device type, browser, approximate location and the pages you viewed.

3. How we use your information

• To process, pack, deliver and, where necessary, refund your orders.
• To send order confirmations and delivery updates.
• To answer your questions and handle any problem you report with an order.
• To detect and prevent fraudulent or abusive use of the store.
• To improve our products, our range and how the website works.
• To send offers and news, but only where you have asked to receive them.

4. Sharing your information

We do not sell your personal information. We share it only with the parties needed to complete your order or run the site, and only to the extent they need it.

• Courier partners, who receive your name, address and phone number to deliver your parcel.
• Payment providers, who process card and instalment payments securely on their own systems.
• Service providers who host the site, send our emails and give us anonymised usage statistics.
• Authorities, where we are required to disclose information by law.

5. Cookies and analytics

The site uses cookies and similar technologies to keep you signed in, remember the contents of your cart, and understand how the store is used. You can block or delete cookies in your browser settings, but some parts of the site, including checkout, may not work correctly without them.

6. Marketing messages

If you subscribe to our newsletter or opt in at checkout, we may send you offers and new-arrival announcements. Every message includes a way to unsubscribe, and you can also ask us to stop at any time by emailing us. Order-related messages, such as confirmations and delivery updates, are not marketing and will continue while your order is in progress.

7. Keeping your information secure

Data is transmitted over encrypted connections and stored on access-controlled systems, and only staff who need it to fulfil orders can see it. No online service can promise perfect security, but we take reasonable steps to protect your information and to notify you if a breach affects you.

8. How long we keep it

Order records are kept for as long as needed to service the order and to meet our accounting and legal obligations. Account information is kept until you ask us to close your account. Marketing contact details are kept until you unsubscribe.

9. Your choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your account and the information we are not required to keep.
• Withdraw your consent to marketing at any time.

10. Children

This store is intended for adults. We do not knowingly collect information from children under 16. If you believe a child has given us their information, contact us and we will remove it.

11. Other websites

Our pages may link to other sites, such as our social media profiles or a payment provider. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

12. Changes to this policy

We may update this policy as the store changes. The date at the top of this page shows when it was last revised. Please also read our Terms & Conditions, which cover orders, delivery and exchanges.