Frequently Asked Questions

Pick your item, choose the size and colour, add it to your cart, and go to checkout. Fill in your name, delivery address and phone number, choose a payment method, and confirm. You will get an order confirmation with your order number by email.

No. You can check out as a guest. Creating an account simply saves your details for next time and lets you see all your past orders in one place.

Check your spam or promotions folder first, as confirmation emails sometimes land there. If it is still missing after a few minutes, call or message us with the phone number you used and we will confirm the order for you.

Yes, as long as the parcel has not yet been handed to the courier. Contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be changed or cancelled.

Cash on delivery, card payment (Visa, Mastercard and Amex) and Koko instalments. All three are offered at checkout.

You pay the courier in cash when your parcel arrives. The amount due is the order total including delivery, and it is shown on your order confirmation, so please have it ready.

Yes. Card details are entered on our payment provider’s secure page over an encrypted connection and are never stored on our servers.

Koko lets you split the cost of your order into instalments instead of paying it all at once. Choose Koko at checkout and you will be taken to their page to complete the payment.

Failed authorisations are usually released back by your bank within a few working days. If it has not returned, contact us with your order number and the time of the attempt and we will check it against our records.

Island wide across Sri Lanka, through our courier partners.

Usually 2 to 5 working days from the time your order is confirmed. Remote areas, sale periods and public holidays can add a day or two.

The delivery charge is calculated at checkout and shown before you confirm. When a free-delivery offer is running, orders at or above the qualifying value get free delivery automatically.

Use the Track Your Order page and enter your order number. If you have an account, your orders are also listed under My Orders.

The courier will normally call you and try again. If they cannot reach you after repeated attempts the parcel comes back to us, and we will contact you to arrange redelivery.

No. Exchanges are not available on online orders. Items are picked, packed and dispatched island wide as soon as an order is confirmed, so we cannot offer an exchange on anything bought through this website.

For a very reasonable matter, though, please talk to us. See the next question.

Contact our sales team on 077 409 5909 / 070 709 5909 or at salunivishara123@gmail.com within 3 days of receiving your parcel, with your order number and photographs of the item. Every case is reviewed individually, and where the matter is reasonable we will do our best to put it right. Full details are in our Terms & Conditions.

Innerwear, cosmetics and sale items cannot be returned or exchanged, for hygiene and clearance reasons. Anything we do review must be unused, unwashed and in its original packaging with the tags attached.

Each product page lists the sizes available along with its measurements. Measure a garment you already own and compare, rather than going by your usual size label, as fits vary between styles. If you are between two sizes we usually suggest the larger one.

We photograph every item as accurately as we can, but colours can shift slightly depending on your screen and the lighting, and garment measurements may differ by a small tolerance.

Sometimes. Our range changes often and popular pieces are restocked when we can get them. Message us with the product name and we will tell you whether it is due back.

Follow the care label on the garment. As a general rule, wash in cold water with similar colours, avoid bleach, and dry in the shade to keep colours from fading.

Sign in and open My Orders. Guest orders can be found on the Track Your Order page using the order number from your confirmation email.

We use them to process and deliver your order, and we share them only with our couriers and payment providers. We never sell your information. Our Privacy Policy explains it in full.

Use the unsubscribe link at the bottom of any promotional email, or email us and ask. Order confirmations and delivery updates will still be sent while an order is in progress.